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Wires Moved/Removed

I'm am trying to get Verizon to move wires that run across my back deck. I only need the wires to be moved up about 18" to accommodate a roof we're trying to add onto our back deck. Verizon sent out a technician who said he could not help with the request. He told me to contact Verizon Construction, but that seems to be an unrelated department. I'd like to get this taken care of ASAP. Does anyone have any advice on who to contact and how to get this done? 

Re: Wires Moved/Removed
Community Manager
Community Manager

Hi Thomatteo,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.