By far the worst customer service experience ever. Attempted to move services online but system can't give valid options for router on annual contract choices. Call customer service, wait 1.5 hours on hold. Rep can't make sense and give a simple quote or explain why the price is $100 dollars more expensive then online semi quote except to say our system can't change anything. Most rediculous stuff i have ever heard. Ask to transfer to supervisor. Get placed on hold and then hung up on. Could call back but not giving verizon 4 hours of my night. Probably going to cancel instead of move my services.
ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First time ever having an experience so bad that felt the need to share with the community.
Hi vtjeff,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
