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Worst customer service by Verizon
Rafi2
Newbie

Just when I thought that Fios customer service can't get worse, it does by just not being there.

I have had my bad days with Verizon Fios customer service and each of those days meant spending hours on the phone with their customer service but today takes the cake.

This issue, which itself is rather strange, was that I could not log in to my Fios account through an app on Fire TV. It takes me to the Fios login page but when I enter my user ID and password, it tells me that the credentials are wrong whereas I can login to my Fios account using the same credentials on the Fios website. After resetting my password twice and having the same issue, I decided, with a very heavy heart, to call the customer service because I knew I was looking at wasting a couple of precious hours of my Sunday evening. But no, that didn't happen. Because Verizon has just stopped recognizing me. I tried 5 times, and every time after providing my details, the recorded voice told me that they were having trouble looking up my account, their offices are closed and I should call some other time.

I went to the website where there is a an option to click a link to get a call from customer service. But what do you know. That link just doesn't work no matter how many times or how hard you click it.

Okay Verizon. Even after getting $160 a month from me, you are having trouble looking up my account, I am having trouble paying you that amount every month. Canelling my auto payment and will make the next payment when you call me to explain why is it so hard to fix things with you guys. PM me here and I will provide you all the details and evidence.

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Re: Worst customer service by Verizon
LawrenceC
Community Manager
Community Manager

Hi Rafi,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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