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Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I was told when I signed up for Verizon that I would get a free one month subscription of YouTube TV. After months of trying to get a refund, I was finally able to speak to a supervisor who essentially told me that I was lying and that no such offer existed or was offered to me when I signed up. She then proceeded to offer me a "courtesy" 50% refund.
After hanging up, I looked into the the community and noticed that MANY other people have experienced this same exact problem where they are charged after 5 days rather than being given the full 30 days as was told during the initial sign up period.
Furthermore, there's even an article on Verizon and Youtube's own website about Verizon customers receiving 30 days free as new customers to both Verizon and YouTube (which I was).
This has been an ongoing issue since November 2020.
Hi CH515
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.