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ZERO loyalty incentives for existing FIOS bundle customers
black_hound
Enthusiast

And I mean ZERO.

My bundle is set to expire and a phone call to the dreaded customer service line to see what kind of new bundle was available produced pretty much what you would expect. Nothing.

Because I am technically not a new customer I was told I am not eligible for the current $79.99/month promotion. Nevermind that I am snail mail-bombed and e-bombed with that offer as an existing customer, which of course makes no marketing sense if you are not going to let existing customers sign up when their current bundle expires.

So .... the CS rep offered me a new 2 year contract with a $5.00/month price INCREASE. Yes, an increase. I guess that is the reward for sticking with Verizon and FIOS over Comcast.

My home is wired for both. I really prefer to have the FIOS but it sure ain't worth being disrespected as a customer and it sure ain't worth being a chump and paying $25 more per month than the guy next door.

You seriously need to revisit your service model because frankly this is just crap.

BH

Re: ZERO loyalty incentives for existing FIOS bundle customers
doreenski
Enthusiast

Tried to give Kudos to this post - and guess what - it wouldn't let me! Verizon Customer Service strikes again!

Re: ZERO loyalty incentives for existing FIOS bundle customers
KaLin
Khoros Partner
Khoros Partner

doreenski,

Which post did you try to give kudos to?  You should be able to give kudos to the original post by clicking on the +sign/thumbs up button.  However, you cannot kudo your own posts.

0 Likes
Re: ZERO loyalty incentives for existing FIOS bundle customers
qwerty112
Enthusiast

I confirm - there is no way to give Kudos!

"Sorry, you can't give kudos to this post"

Well, it makes sense to block current customers from complaining! Future customers certainly would not like it.

Taking it to Twitter and Facebook should eliminate the problem!

Re: ZERO loyalty incentives for existing FIOS bundle customers
BlackHalo
Enthusiast

I had the same thing happen, although my contract is not up for another 12 months.  I wanted to add a land-line, up the FiOS speed, and remove Showtime. If I was a new customer, the base rate, including discounts would have been $104, vs the $99 I pay now (before Multi room DVR etc...).

I did the online Chat thing, and well of course I got the run around, and told what a great deal I was being offered and did I want it.  Im not sure what was more insulting, them trying to push the idea that the $129 deal was "so much better" or that they did not acknowledge the fact it was slap in the face for a current paying customer.

I guess the idea is they bring them on in waves.  Basically, the $30 I saved each month on the previous contract, I would be paying for in the "new" contract,.  Then when it comes time to renew, they bump up the price some more, hope you renew, and they get their money back the next time around.

So yeah, thanks Verizon... In the words of Darrell Hamond as Sean Connery...

Suck it... Suck it long... and Suck it Hard. 

Re: ZERO loyalty incentives for existing FIOS bundle customers
somegirl
Champion

@doreenski wrote:

Tried to give Kudos to this post - and guess what - it wouldn't let me! Verizon Customer Service strikes again!



@qwerty1 wrote:

I confirm - there is no way to give Kudos!

"Sorry, you can't give kudos to this post"

Well, it makes sense to block current customers from complaining! Future customers certainly would not like it.

Taking it to Twitter and Facebook should eliminate the problem!


My guess would be that you guys just signed up for the forum. (Based on your profiles, that's a very safe guess.)

According to the Community Ranking System, that would give you the default privileges, but not the ability to give kudos. Now that you have posted something and gained Contributor status, you should be able to give kudos.

Care to try again and let us know the result?

Re: ZERO loyalty incentives for existing FIOS bundle customers
jrod_z28
Enthusiast

I jut ran into the same issue where they were not willing to provide me with the new customer contract for 2 years,  I guess they don't need my business.   I'm switching providers.

Re: ZERO loyalty incentives for existing FIOS bundle customers
GS110
Enthusiast

Yeah the lack of the ability to get a half way decent deal caused me to get my cable from DTV. Now I  am being told by customer service I cannot downgrade my service until my final bill is paid and to top it off I will keep getting charged for the triple play until then. I cannot afford to just shut it all off cause I use my internet for work. What a crock. I guess its time to go internet shopping as well. To bad because I really did like the FIOS internet.

Re: ZERO loyalty incentives for existing FIOS bundle customers
topdog
Specialist

I must say, I had a very different experience when I  renewed my service.  Why don't you try again and see what happens.  Ask whoever you talk to to transfer you to the "Customer Retention Department.  They will try very hard to keep you as a customer.

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Re: ZERO loyalty incentives for existing FIOS bundle customers
applemacdave
Enthusiast

two things to chime in with here...

1) agree 100% with the OP, Verizon seems to have no love at all for existing customers.  Currently, I can "upgrade" to the triple play with the same channels and SLOWER internet for $5 more per month... and this is a "deal".

2) anyone else notice that the ONLY Verizon-backed response to this thread is about the kudos statement and not the actual issue at hand?

I'm currently shopping to switch to anything but verizon, it sucks because I've been a customer since day 1 availability in my area and I've sent at least a dozen people their way, but I'm tired of paying out the <you know what> because I'm an existing customer.