a disappointing experience

[sodisappointing]

that i just spent over an hour and accomplished nothing is frustrating.

we've been with verizon a long time now and navigating the web site as a verizon account user always seems to be a useless endevour. 

silly us.  you always lead into endless circumlocutions: sales?

i was trying to report a sagging line, do you care?

[LawrenceC]

Hi sodisappointing,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.