auto-pay didn't work

[el_nochi]

Hello,

I set up the auto-pay so i don't miss a payment since i'm a busy person and i don't want to be bothered with bills, but today i just went my fios account and i'm owning last month bill, it doesn't even say that that the transaction failed.  Is this going to go on for next month? This is so firritated cuz now i have to be coming back to the fios account to check on the bill.

[LawrenceC]

Hi el_nochi,

Sorry you are having difficulty with auto-pay. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.