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cannot redeem $50 visa prepaid gift card

Hello, for the last three weeks I have tried to redeem my $50 visa gift card and have had apache web server errors on all my devices regardless of location. I am not sure what else to do here.

Re: cannot redeem $50 visa prepaid gift card
Community Manager
Community Manager

Hi zantac,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.