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cannot report verizon.net website problem on line and chat staff cannot understand English
rflexible
Newbie

After signing in and going to support there are no options for reporting a problem with the website an trouble shooter.

The problem is not in the list of message.

You need to add a support option for emailing problems to you.

The chat support staff has trouble understanding English and the nature of prolems.

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Re: cannot report verizon.net website problem on line and chat staff cannot understand English
ggoldman_VZ
Community Manager
Community Manager

Hi rflexible,

What is your specific issue?

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Re: cannot report verizon.net website problem on line and chat staff cannot understand English
LinYu2
Newbie

Since rflexible did not seem to have come back to check this thread that he created, I take the liberty of using it to state a quite similar situation. Since early in the day on 11/24/2013 I have tried numerous times to access the Live Chat on Verizon's Website to ask for several clarifications and possibly also some suggestions about choosing a device and a suitable calling  plan. To this moment as I write this message, I systematically get the message that  "Shopping & Sales, All agents are busy right now"...

This may or may not be true, but what good is it to have a Chat option if it is never available?

I am a prospective new customer, but this does seem like a good omen, for starters...

What gives?

Lyn Yu

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Re: cannot report verizon.net website problem on line and chat staff cannot understand English
ElizabethS
Champion - Level 1

Hello LinYu2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: cannot report verizon.net website problem on line and chat staff cannot understand English
Verizon_Support
Customer Service Rep

LinYu2,

Sorry we could not be of better assistance regarding your questions about Verizon Wireless service. We tried our best giving you alternatives on contacting the Verizon Wireless Service dept. Feel free to make a new post anytime you need some help.

- Jose_VZ

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