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high level complaint
JUSTFRAN
Newbie
‎09-21-2020 09:36 AM

Anyone know a higher complaint than saying escalation on the phone? I've been trying to get my $250 visa for about 9 months. I've called and chatted several times and am always told all set and nothing happens. Oddly enough this last time I tried I was told that after 9 months there's no way to get the promotion back. I feel like I'm getting the runaround to let the time expire. I'm at the point where I'll have to file a complaint with ny psc.

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Re: high level complaint
LawrenceC
Community Manager
Community Manager
‎09-21-2020 09:57 AM

Hi JUSTFRAN,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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