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how to refund the security deposit?

When I was setting up a new line I needed to pay $125 for the security deposit. The sales people told me it would be refunded after 6 months of use in form of credit in the billing cycle. But after 7 billing cycles, I still havent got any and still need to pay the bill out of my pocket. Is this done automatic or we have to fight for the refund,?! I am disappointed.

Re: how to refund the security deposit?

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.