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i did not recieve my 50$ verizon visa prepaid card

I did sign in at the end of 2019 and received my service and activate it ,after a month I received e mail to register my 50 dollar Verizon visa prepaid card in my account I did it is been over a month since I did that and nothing I received yet 

Re: i did not recieve my 50$ verizon visa prepaid card
Community Manager
Community Manager

Hi Troy20,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.