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incompetent customer service

after 3 phone calls 

waiting for hours for a human to talk too

after promises to fix the bill

Veriozn have failed time and time again

I dont know what to do than just call in and cancel the service.

Never in my life I have seen this bad level of service, agent forget to update bill, agents forget to handle credit, verizon charges just dont make sense.

this is a comapny from hell

Re: incompetent customer service

File a complaint with your states Public Utilities Commission or Public Service Commission via a google search. Additionally you can send verizon billing a written dispute with a certified return receipt requested letter. In writing they have to reply in same.

go here and file a dispute verizon has been known to reply favorably to posts there.

Re: incompetent customer service
Community Manager
Community Manager

Hi willow669,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.