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installation
stinkymomma
Newbie
‎10-16-2019 09:26 AM

I made arrangements last week to have Fios installed on Oct 17.  The installation time agreed to was 10 to noon.  I am constantly getting messages asking me to confirm 1 to 3 pm.  I called this past Monday and spent forever getting to a real person and that person confirmed the install time as 10 to noon.  This morning I have a text message asking me to KEEP an appointment at 1 to 3.  What's going on?  And is this what I should expect from Verizon going forward

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Re: installation
LawrenceC
Community Manager
Community Manager
‎10-16-2019 10:02 AM

Hi stinkymomma,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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