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misleading customer servies -

I signed up with Verizon about a year ago with a two-year contract. My husband was already working in another state back then and we knew we were moving eventually. So I specificaly asked whether I needed to pay early termination fee if I had to cancel the service. I was told that if Verizon didnt provide the service at my new home, I didn't have to pay the early termination fee. So I went ahead and signed the contract.

Now that we are moving to a town in CT outside Verizon's service area. When I called this afternoon I was told I had to pay the termination fee anyway! I was told the wrong information and there was no way the termination fee could be waived.  

Apparently that's Verizon's policy that customer has to pay for their employee's mistakes!!!

Re: misleading customer servies -
Super User
Super User

Not NO WAY IT can be waived, but you need to reach a sympathetic ear at Verizon.