Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I'm trying to get a copy of my bill. And I seem to have forgotten my password. When I follow the password reset route on the app, I am texted a link to confirm that it's ok "someone" is trying to access my account. Pretty standard.
BUT when I follow the link to the Verizon website, click the necessary confirmation, and return to the FIOS app, it cycles endlessly. Something seems to be broken b/c the validation isn't getting through to the app leaving me with no way to get into my Fios account!
I've already wasted hours between the app, the portal, and customer service to sort this or just get a copy of my bill. Please help. I'm desperate.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.