need help

[tolumide]

I tried paying the verizon bill but it won't work

it keeps saying

"locked payment

you do not qualify for online debit payment at this time"

what can i do to fix this?

[LawrenceC]

Hi tolumide,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.