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need help

I tried paying the verizon bill but it won't work

it keeps saying

"locked payment

you do not qualify for online debit payment at this time"

what can i do to fix this?

Re: need help
Community Manager
Community Manager

Hi tolumide,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.