netflix promo

[roudrani]

Hello, I signed up for FiOS internet only plan last month during a promotion with free Netflix for a year. Under the terms of the promotion, Verizon would send me the Netflix activation within 30 days of FiOS installation. It has been more than 30 days since my installation, and I have yet to receive the code. I have contacted the Verizon phone representatives several times but it's been very frustrating trying to resolve this issue.

They either do not know what I am referring to, or tell me that the promotion was only with the TV+Internet bundle. When I look through the plans now, I see that the netflix promotion has been taken off all the Internet only plans. Luckily I took a screenshot of the page when I was signing up. I uploaded the shots on the bottom of this post.

As you can see, they did have the netflix promotion with the Internet only service with 2-year contract, which is what I signed up for. I am hoping someone here can help me.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[rjfuerst]

I am having the exact same issue.

I signed up for 50/50 internet only service with a 2yr contract that included 1 year of Netflix.

I chatted with a representative the day I ordered 12/21 and they said a code would be sent to me after the installation. I have not recieved anything yet.

I called this am twice and non of the customer service representatives had any idea of what I was talking about. Please help. 

[LawrenceC]

Hi rjfuerst,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[roudrani]

no has reached out to me yet as of today. any idea how long this usually takes?

[ElizabethS]

Usually two business days. But we will send them a reminder.

[big_apple_al]

Can someone from Verizon also contact me with the details for Netflix. My service began on Nov 24 last year and I have not heard anything, despite the 30 day promise.

[ElizabethS]

You  need to call in and check with Verizon for updated information.

[big_apple_al]

Thanks Elizabeth. I just spent about 40 minutes on the phone. Spoke to one agent who was unable to assist, and transferred me to the rebates department who seemed intent on sending me a coupon for a free tablet - even though I clearly said I was looking for the Netflix promo.

It appears not too many Verizon agents are aware of the promo. Thankfully I have my confirmation email which states:

"Your FiOS purchase makes you eligible to receive 12 months of Netflix service ($8.99 x 12 months). Watch for an e-mail on how to redeem in the next 30 days."

Any sugggestions on what I should do now?

[LawrenceC]

Hi big_apple_al,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.