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no link to redeem amazon reward

I received the email to redeem my amazon prime membership and echo but the link to redeem them is not there when I log in. I have chatted several times and spoke to customer service but no one has been able to help me. It is time to renew my amazon prime membership and I do not want to have to pay for it when I am supposed to get this bonus. Is there anyone who can help?

Re: no link to redeem amazon reward
Community Manager
Community Manager

Hi asilttenrag,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.