"received some, but not all, of your equipment" email

[ruseriousrn]

Hello,

I am a student who was renting a house off-campus and was a customer of Verizon Fios. I had to cancel my account because my lease was up and I moved back into my parents house for the summer. Verizon Fios is not availbe in my current location. I was sent boxes to return all equipment after canceling my account. I fit all pieces of equiment in one box. Now I am getting an email stating Verizon did not recieve all of the equiiment. How is that possible at all? I had rented, and returned the following items: three Digital Adapters, one Wireless Router, and one HD Set Top Box. Guess what, they all fit in one of the two boxes I have recieved to do my return. Slapped the packaging label on it and dropped it off the same day I recieve the boxes. Maybe someone needs to look in the box more, because I know I do not have them. Also I am not very happy that the email I was sent had no iformation on how to contact someone to dispute this.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.