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redeeming amazon echo and prime membership

the link to redeem my Amazon Prime membership is not working, therefore I also cannot redeem the Amazon Echo 2nd Gen... I reached out to Verizon and representative said to contact Amazon...and when I did an Amazon rep said contact Verizon...can I have some help with this?

Re: redeeming amazon echo and prime membership
Community Manager
Community Manager

Hi mrm362,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.