returning old set top boxes

[Albrady0328]

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns.   Any ideas?

[gs0b]

You can take them to a UPS store and they will pack and ship them to Verizon for you.

Be sure to get a tracking number, a shipping receipt and record the serial numbers.  There have been many reports Verizon not properly recording returned equipment.  Pictures of the STBs might help, too.

Good Luck.

[Albrady0328]

Okay, I'll try it. Thanks