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samsung promo

I have been eligable for the samsung fios promo for almost 2 months  i have not been able to use it it says the code is either expired or used already  every time i call i get the same answers did you use all caps?  did you go through the samsung website? did you sign into your verizon account?  i have done it every way one of my calls they said they would escalate to IT  I have spoken to supervisors and supervisors of supervisors Why is this so hard?  anyone else in the same boat maybe we can join forces?

Re: samsung promo

Hi im2beesy,

Your issue has been escalated to a Verizon agents.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.