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service cut off

During this time of crisis, Verizon chose to turn off their 3G service.  This meant my 81-year-old mother with a flip phone secluded in an assisted living facility has no way to contact her family or for her family to contact her.  You advertise that you are here for everyone during this crisis, but evidently these are just words with no meaning.  Way to go, Verizon!

Re: service cut off
Community Manager
Community Manager

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.