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unable to access online payment option

last week i was unable to access the online payment option. this week i am still receiving the same message. i also cannot access my acct. number so i cannot pay by phone. i just need to pay my bill

Re: unable to access online payment option
Community Manager
Community Manager

Hi delao82,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.