unable to access online payment option

[delao82]

last week i was unable to access the online payment option. this week i am still receiving the same message. i also cannot access my acct. number so i cannot pay by phone. i just need to pay my bill

[LawrenceC]

Hi delao82,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.