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unable to redeem $100 fios gift card

When signing up for fios, the agent on the phone told me I was eligible to get two $100 gift cards as an incentive for signing up. I recently received a couple of emails informing that my gift cards were ready to be redeemed, but when I click on the link, the page does not load at all. I tried switching wifi networks and using my data to load the page to no avail. The page simply will not load. I see that multiple people have been having similar issues, so I sincerely hope Verizon has not deliberately made the gift card redemption process harder to discourage people from getting their money back. 

Re: unable to redeem $100 fios gift card
Community Manager
Community Manager

Hi kimaa4050,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.