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unable to redeem gift card

I have been having issues with everything with Verizon since enrollment about month ago. I have not been able to verify my email address as the provided link does not work. I have also been trying to redeem my Visa gift card and the link provided does not work. Both links are expired and lead to errors and logs me out of my acocunt and both have been like that since the day they popped up/ enrollment. I have been having issues reaching any form of customer service to address this. What should I do?

Re: unable to redeem gift card

Hi eab1,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.