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unable to redeem samsung offer

My wife and I spent over an hour working on redeeming the offer. We both read all the information carefully and tryed several times to make it work. 

Re: unable to redeem samsung offer
Community Manager
Community Manager

Hi jmcas,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.