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unauthorized price raise and no one customer service can solve it???
wenw36
Newbie

I placed an order with the help of a sales representative today (after going through a five-hour phone call yesterday trying to place an order but in vain due to some system failure no one knew) , signing up for a two-year contract of triple play with internet 150/150 mbps and preferred TV. The total monthly bill after tax and fees is 148.46.  Less than an hour later when I logged in to my verizon app, I found the price went up to 168.32. I called the customer service, the sales representive and nobody knew what happened and noboday knew how to fix it. Execuse me???

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Re: unauthorized price raise and no one customer service can solve it???
wenw36
Newbie

And I started placing an order last Thursday, fios people just kept making mistakes...

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Re: unauthorized price raise and no one customer service can solve it???
LawrenceC
Community Manager
Community Manager

Hi wenw36,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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