underground wiring

[cicicat]

This my 1st time doing this so here goes:

I recently had someone come to my back yard and replace some sprinkler heads. The gentleman accidently placed a small cut into the FIOS wire and I lost everything.  The wire itself was not 6 inches deep; rather 2 inches or less. When I called Verizon to replace the wiring, no one at Verizon informed me that the replacement wiring would cost upwards to $450 to 650+ .  I now have a company out of OKlahoma City which are callling me to collect the invoice.  Oh yea, a collection agency has also called.  But the real deal is this: the replacement wire is lying on top of the tree root system in my neighbors yard AND most of the new wiring is close to my sprinkler heads.  I'm now in a position to have the wire cut again by my neighbors yard crew OR having someone come by to do more replacements on my sprinkler heads.  So:

a) why didn't someone at Verizon tell me that this was going to cost me?  Last time this happened...no charge.

b) Why did the crew come so close to my sprinkler heads?  I thought they would travel close to the fence and avoid trouble.

I have sent pictures to the CMR Claims Dept folks in Oklahoma City ad explained the pictures for its it's worth.  The gentleman at Oklahoma City seems to think I can work on my sprinkler heads with very little room and avoid cutting the wire.  I have been a loyal customer for bot AT&T and Verizon.  Can you help me on this? 

Thanks!

[LawrenceC]

Hi cicicat,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.