I renewed my contract in late Nov. (a BIG mistake) and was given a credit of $200 for a google product. In December I received an e-mail that said my credit will expire on March 17, 2019. Today I received another e-mail that says my credit expires today! Two telephone reps say the email with the expiration date was a mistake and the offer can't be extended. If I choose I can just let the offer expire. I want the date I was Promised or a credit. I'm tired of paying for Verizon's mistakes and they should take responsibility for their own .
Hi Cobble,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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