very poor customer service - manager hung up because he didn't want to help or it was almost 9pm EST

[FGlenburnie]

Hello,

Today I realized that even I have became victim of this hidden undisclosed charge which seems to be a SCAM and not treating customer fairly. I was charged $64.99 just for running a wire for TV which is on the other side of the wall in my house. They were just holes that I could have done. It was not an outlet (like electric outlet set up) that the representative and the manager said I was charged for.

Before, ordering the FIOS triple play service I asked the verizon representative online if there is any installation fee but I was told that installation is free if I signup online. I did signup online and tech came to setup. I asked him if there are any charges in making holes and I was told that everything is included but didn't say that I was going to be charged 64.99. He did not install a jack or outlet.  They were wires and holes.  The tech did a good job in trying to hide the wires and drilling holes but no outlet was installed.

I received my first bill and I was charged $64.99. This is a sham attitude towards the customer by Verizon and from this forum it looks like I am not only the victim. I called with verizon customer service today and she said she cannot do anything about this so she transferred me to a "manager."  The manager was not very helpful.  I explained my situation and he was not trying to listen because he said that all he can see is "billable.'"  Eventually, he hung up on me.  I called back and realized that the customer service is closed.  I am assuming that the manager is getting ready to leave that's why he hung up. 

I am not sure what is worse.. being lied about the charges or hiring incapable managers.

[ElizabethS]

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