Cannot redeem Xbox gift card
unoknowbo
Newbie
Hello, every time I try to redeeem the Xbox gift card offer I get this error: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

I have tried multiple times, on different devices/browsers. I also see that lots of other people online are running into the same issue. How should I resolve this?

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LawrenceC
Moderator Emeritus

Hi unoknowbo,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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