Black screen
LISDAV96
Newbie

My son's phone screen went black. I tried troubleshooting but the steps suggest turning it off which we can't seem to do since it says hold down the power button and then press...If your screen is black you can't press anything on the screen. Any ideas?

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vzw_customer_support
Customer Service Rep

LISDAV96, 

We want to point you in the right direction for assistance with this device. For your convenience, you can retrieve troubleshooting steps for his device here: https://www.verizon.com/support/brands/

 

 

LasinaJ_VZW

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