Pixel 2 XL 3-way call not working

pritty1979
Enthusiast - Level 1

I have always been able to do a conference call for work when my conference line is not available. For my surprise, I was unable to add a call and merge today after the updates on August 1st. Anyone else? I can add a call but then when I hit Merge, it hangs up the first call. Then that person calls me back and I still have the merge option. One, I can't answer his call, second I can't merge, when I realize, the 3rd caller got dropped. My phone basically freezes on the call screen.

I restarted the phone, closed all open apps, tried again. No luck

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16 Replies
vzw_customer_support
Customer Service Rep

pritty1979, we apologize for the issues you are having when you make conference calls. We understand that being able to make conference calls is vital. Don't worry. We are confident that we will resolve the issue, so you can successfully make conference calls. Do you experience conference calls everywhere or at a specific location? Are others experiencing the same issue? Please provide the city, state and the nearest intersection where you experience issues making conference calls.   

JacobV_VZW

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tmfleury
Enthusiast - Level 1

I have this same exact issue and have for months.  Most recently today when I went to merge the 2 lines, it merged me, my call 2 and somehow my voicemail instead of call 1 which was strange... but historically has just dropped the calls.  Problematic in my line of work where three-way calling is important and I'm not always in the office...

Pixel 2XL running Android 10 on VZW

vzw_customer_support
Customer Service Rep

Hello tmfleury, we're concerned to learn that you're not able to merge two calls, specially since it's so important for your work, and we're here to help. What application are you using for your phone calls on your Pixel 2 XL?

 

UbaldoJ_VZW

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NICWIC2
Enthusiast - Level 1

same here...had this same problem but now recently it's different. the ADD CALL button is now DISABLED. I can't do conference calls at all now. Please help!

Pixel 2 XL Android 10

vzw_customer_support
Customer Service Rep

Hello NICWIC2, being on top of your Google Pixel 2 XL is vital, especially if three-way calling is not working. When did the issue start (did it ever work)? What recent changes have occurred (software update, new apps, etc.)? Aside from the three-way calling what other issues have you encountered?

 

GilbertoL_VZW

Mi11ko
Enthusiast - Level 1

Same issue here.  Houston, Texas.  Can't merge calls, it goes to my voice mail and hangs up the original call.  Using the normal phone app

vzw_customer_support
Customer Service Rep

Mi11ko, we know the importance of being able to use 3-way calling on your Pixel 2 XL. We want to make sure that we get this fixed for you. For testing, can you please turn Advance Calling off on the phone? You can do this by going into Settings, Network & Internet, Mobile Network, tap on the switch to turn off Advanced Calling. Once that is off, please try to text your 3-way calling. Keep me posted. KevinR_VZW

Vitto52
Enthusiast - Level 1

I tried your solution, and when I went into advanced features the do not disturb was set to automatic.  I turned it off, and I was able to merge a call right away.  I have always been able to merge calls and it only became a problem recently.  I don't know how the DND was set to auto, but looks like that may have been the problem, will see tomorrow when I have to make conference calls.  I hope the tip works consistantly now.  Thanks!

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vzw_customer_support
Customer Service Rep

That is certainly odd, Vitto52, but we are glad to see you were able to get this corrected on your device. Please feel free to reach out to us anytime. Have a wonderful day and stay safe!

 

AnnaG_VZW

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TanishaS09
Enthusiast - Level 1

I have this issue as well.  Have you been able to fix this issue in any manner?

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vzw_customer_support
Customer Service Rep

TanishaS09, we want you to be able to complete conference calls, and are here to help! When did this begin? Does the problem persist everywhere, or in a specific location? Please advise if your device is currently up to date by using the steps here: https://www.verizon.com/support/knowledge-base-219959/

 

 

ChakiaH_VZW

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smmbruin10
Newbie

Having the same issue. When I press the "Merge" icon to bring on the third caller, the second caller gets dropped and I'm them prompted to enter my voicemail password. I have the latest Android update, restarted the phone, tried a previous suggestion of disabling "Advanced Calling," and nothing works. Really frustrating during these unprecedented times of having to rely on personal cellphones to make business calls from home. 

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vzw_customer_support
Customer Service Rep

These are certainly unprecedented times we are in right now, smmbruin10. I know that I have leaned on my phone to stay connected with work at times during this pandemic, and I too would be concerned if I was having trouble merging a 3-way call. Let's dive in an get this fixed. When did this issue first start happening? What, if anything, changed after turning HD Voice off/on?

JosephB_VZW

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aonespy
Newbie

I'm on the phone with one person , add call call somebody else they answer I merge and then it says please enter your password and then I get disconnected from everyone.. this happened today and I'm never used the merge before

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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aonespy
Newbie

Same issue

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