My Pixel has frozen and will not shut off. I have tried holding in the power button and the down also up button at the same time with no luck. Can you make any other suggestions? Thank you.
How long did you hold the power button down for? You must hold it for at least 10 seconds to force a reboot.
We are here to help. Were you able to get your device working? We want to make sure this does not happen again. Is your device fully updated? Have any new applications been installed? Has this happened again?
JavierMD_VZW
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