Anyone have a problem installing the latest system update??
I didn't, but I have a Pixel not a Pixel 2.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's important to ensure you are able to successfully install the most recent update, BIGANT2010. What did you experience when attempting to install the update? What is the current software version that you have installed when checking Settings>System>About Phone> Android Version, Baseband version, and build number?
AndreaS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
8.1.0 is the current software. It tries to install update and does the same thing all the time. It just says "Couldn't install update" . This has been going on for a week
We want to make sure that you have access to the most current software available, BIGANT2010. What is the Make and Model of your device as well?
CecileC_VZW
Google Pixel 2
BIGANT2010, thanks so much for confirming those details of your device. Not being able to process a software update is very concerning. Please share with me how much storage is available on your device? This can be found under settings>storage.
RodneyM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
35GB, more than enough storage
That is certainly enough storage, Bigant20. Have you ever been able to do a software update successfully?
CecileC_VZW
Yes, just not this one and I'm still having the same problem for 2 weeks now
Thanks for confirming, BIGANT2010. We certainly want you to update your software successfully. I'm happy to assist further. To help refresh the settings, please power off your phone for about 10 seconds then power it back on. After that, please retry the software update and keep us posted: http://spr.ly/6581DcBft.
Tracy_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Been tried that several times, no change
I completely understand wanting access to this update, BIGANT2010. Have you tried a Factory Reset on this device at this point?
CecileC_VZW
I don't want to have to do that just for an update. Is there another way??
I definitely understand. While I know that is not ideal, we can lean on that as a last resort. Do you get specific errors when trying to download the update? By any chance, have you tried to plug it in (to charge) while doing this?
Leonard_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It's always plugged in and charging. It says" Couldn't install update" every time . Installation Problem
Your efforts are appreciated, BIGANT2010. I would like to pursue your options further. Please check your private messages so we can proceed.
Tracy_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I haven't received any messages and the problem still exists. I need to resolve this because my phone is not working properly because of this update issue
Did a factory reset and the same problem
It also says installing step 1 of 2 then installing problem, couldn't update every time
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