Have a Google Pixel and as of this morning I am unable to call toll free numbers. When I dial the number I hear a rapid busy signal. I am able to call and connect to non-toll free numbers. I have restarted my phone and I have powered off my phone and restarted. Numbers that I have tried are: Soicial Security (800-772-1213) and DirectTV/ATT (877-407-4720, 888-388-6683) all have the same result. I was able to call these number last evening. Nothing has changed on my end. Same locatoin.
Being able to call businesses is a must. Lets' get this figured out. What is your zip code? Are any other users experience the same problem with calling 800/877 numbers?
Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having this issue, again! I had it a couple of months ago, you were able to fix it, After great effort, noe the issue has returned. It happened after I updated my iPhone to iOS 13
We'll turn this around like it's been turned around before. I'm sorry to learn of the recurring issue. Tell us a little more. What happens when dropping the 1 and calling 800 or 877 straight?
DavidH_VZW
I have the same issue with my iPhone 8
I have the same issue. I have called and was on hold w/your agent forever. I cannot call business numbers off my cell phone. What is going on? Seriously!
Help is here! What is your ZIP Code?
BreannaH_VZW
Yes, I am not able to call 1-800 numbers either. Please advise.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
OPPADJTAN, it would be very challenging to not be able to call these numbers. Let's find out what's going on. What zip code are you at? Do you know if anyone else is having issues there? What happens when you dial our 800-922-0204 number?
Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Have you tried dialing without the 1 in front of the 800/877?
Had to replace SIM card, thanks.Fairness is about equality of opportunity, not equality of outcomes
Had to get another SIM card
David319, it's important to us that your services are working properly. Are you currently experiencing an issue making calls to a toll-free number? If not, for what reason are you making mention of obtaining a new SIM card?
EbonyR_VZW
Same problem in 80222 ZIP code for 800, 888, and 877. With and without the 1, call fails and in the call log lists as Cancelled Call (iOS 14)
Keeping you 100% connected is essential, and I want to make sure that you get the assistance you need. When did this begin? Have you made any recent changes to your device or account recently? Share details. We are here to help.
EvelynR_VZW
I have the same issue. This is crazy. These are major companies I can't contact. @vzw_customer_support please assist.
Are you still having trouble LS2222? Have you tried a Network Reset yet? - Scott
I had this problem after moving SIM card from damaged phone to replacement. Tried the advice from the chatbot, but that didn't fix anything. Called Verizon support and they reset something on their side and that fixed it for me.
Start a new topic or ask questions in the open forum.
