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Being cheated on a sale. Not applying thepromotion discount.


The Verizon store in rivermark plaza, santa Clara California, showed a promotional discount of 400$ on purchasing a pixel 3 xl on a monthly plan. Now that the sale is made the discount is not being applied. Reaching out to anyone from Verizon is not being helpful. There response is pathetic and disgusting. Is this overt display of cheating to make a sale typical? Any suggestions on how this can be resolved?

Labels (1)
Re: Being cheated on a sale. Not applying thepromotion discount.
Super User
Super User

The only Verizon store in that shopping center is a premium retailer. You might need to reach out to the actual owners to resolve the problem. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Being cheated on a sale. Not applying thepromotion discount.
Customer Support

Oh my goodness! This is an expierence we never want our customers to have. We would love to take a look into this promotion and see what we can do to get this promotion applied. Please meet us in a Private Note to assist you further.  JasonC_VZW