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Can't update my voicemail, even if I call my voicemail

I have been trying to update my voicemail for a week now and no matter what I do it will not change. I have tried to do it through my phone app and every time I get the error, "for some reason phone couldn't save your greeting." I have called my voicemail multiple times to change it and every time it says it saves but doesn't actually do anything. I am tired of doing the same thing over and over again. Please help.

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Re: Can't update my voicemail, even if I call my voicemail
Customer Support

We always want you to be able to use your voicemail. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.