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Cannot connect/no service

After trying a different SIM, doing a factory reset, and going through the other troubleshooting steps, either there's been some kind of hardware fault, or something about the signal being sent/configured on my phone.

 I cannot seem to get service to one of the two Pixel 3a XL phones owned, even stating 'No Sim card' on the lockscreen.

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Re: Cannot connect/no service
Customer Service Rep

Pack1, we would be happy to help with getting this checked out to see what is going on with the phone connection. Please send us a Private Note for better assistance. JoseL_VZW