Google Pixel 2 XL Replacement Phone

[frr_185]

I had an issue with my Google Pixel 2 XL that required it to be replaced.  The customer representatives were very helpful and I have no problem with them what so ever.

My question is:  My Google Pixel 2 XL is still under warranty.  Why am I getting a certified phone and not a new phone as a replacement?

I could understand if it was over a year old, but it is only a couple of months old.

[Ann154]

Are you getting the warranty replacement through Verizon Wireless or Google?

[Ann154]

How to Replace a Lost, Stolen or Broken Device | Verizon Wireless

[frr_185]

Verizon wireless

[Ann154]

Then they are following the warranty policy correctly. You could have gone through Google and either got your phone fixed or replaced completely with a new device.

[frr_185]

google was out of stock and told me to go through verizon.  Can you say run around?

[Ann154]

Not surprising considering when the Pixel 2 XL was originally released.