Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Google Pixel 2 XL Replacement Phone
frr_185
Enthusiast

I had an issue with my Google Pixel 2 XL that required it to be replaced.  The customer representatives were very helpful and I have no problem with them what so ever.

My question is:  My Google Pixel 2 XL is still under warranty.  Why am I getting a certified phone and not a new phone as a replacement?

I could understand if it was over a year old, but it is only a couple of months old.

Labels (2)
0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Super User
Super User

Are you getting the warranty replacement through Verizon Wireless or Google?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Super User
Super User

How to Replace a Lost, Stolen or Broken Device | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Google Pixel 2 XL Replacement Phone
frr_185
Enthusiast

Verizon wireless

0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Super User
Super User

Then they are following the warranty policy correctly. You could have gone through Google and either got your phone fixed or replaced completely with a new device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Google Pixel 2 XL Replacement Phone
frr_185
Enthusiast

google was out of stock and told me to go through verizon.  Can you say run around?

0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Super User
Super User

Not surprising considering when the Pixel 2 XL was originally released.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes