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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Google Pixel 4 XL Stop working

My phone was fully charged -everything seamed to be working just fine as was using it in the car  Google Maps as I do a lot of the time.  And my phone just randomly stopped working went BLANK/BLACK Screen and cant get it working again..  I tried charging it throughout the night but it is Blank Screen.   Anyone have this issue happen and/or what should I do?    I get frustrated going into the Verizon store cause it is like going to a car dealership .  Go to get help and 4-5 HOURS later you are buying a new phone and end up costing an arm and a leg.

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Re: Google Pixel 4 XL Stop working
Customer Support

Good morning, RENWOJ26. I hope that you had a great holiday season. I also appreciate the excellent opportunity to be of assistance via this channel.


We want your phone to work as intended. Did this blank screen issue occur after updating the software?


What is the software version currently installed on your phone?


Is there any physical or water damage to the phone?


Re: Google Pixel 4 XL Stop working

Have you tried holding the power button for 30+ seconds to trigger a restart? Have you tried accessing the Recovery Menu by: Press and hold the Power Volume Down buttons? I believe there is a Restart option in the Recovery Menu.