I was double charged for a bill.
RyanHarbin
Enthusiast - Level 1

I was double-charged for a single bill and I have been on hold for 2 hours in the live chat. I'm switching to AT&T. Worst Customer service ever.

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Re: I was double charged for a bill.
Ann154
Super User
Super User

@RyanHarbin wrote:

I was double-charged for a single bill and I have been on hold for 2 hours in the live chat. I'm switching to AT&T. Worst Customer service ever.


Was this bill the first bill? Or did you change your billing cycle date recently? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I was double charged for a bill.
RyanHarbin
Enthusiast - Level 1

No I had it set at due date for the bill and I now have two charges for 129. on 01/17/2020

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Re: I was double charged for a bill.
mama23dogs
Legend

Is this a first bill?
Was the bill deducted from your bank twice?  
Not 'pending'?
Have you read the online bill?

Does the amount billed differ much from the expected bill amount?

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Re: I was double charged for a bill.
vzw_customer_support
Customer Service Rep

RyanHarbin, being double billed is not something we wish to see happen. We apologize for this negative experience and long hold times. Has this issue since been addressed by our Chat Team? 

 

If not we can reach out to you directly to properly address your bill. Thank you.

 

 

AlanS_VZW

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Re: I was double charged for a bill.
vzw_customer_support
Customer Service Rep

Just to clarify, is this double charge showing on your Verizon bill, or on a bank statement?

RosanneM_VZW

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