Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New Pixel 2 XL pictures in some of the old text conversations completely gone
htrobbins
Newbie

Just got 2 new Pixel 2 XL phones from Verizon.  On some conversastions (not all conversations), all of the pictures in the old conversation have disappeared.  As soon as we received the new phones, a meassage asked us to update to Android 9 Pie.  Please advise how to get these pictures back!  Thanks

Labels (1)
0 Likes
Re: New Pixel 2 XL pictures in some of the old text conversations completely gone
bearone21
Legend

are you using the default messaging app or 3rd party?

unless pics are backed up in a cloud somewhere, or have been deleted from thegallery, they're gone.

0 Likes
Re: New Pixel 2 XL pictures in some of the old text conversations completely gone
htrobbins
Newbie

I meant to say in some of our Message+ text conversations, pictures have disappeared.

0 Likes
Re: New Pixel 2 XL pictures in some of the old text conversations completely gone
htrobbins
Newbie

Other old text conversations still have pictures, but only a few of our contacts (same contacts on both phones) do not have the pictures in the conversation any more, only text!

0 Likes
Re: New Pixel 2 XL pictures in some of the old text conversations completely gone
htrobbins
Newbie

We are using Message +

0 Likes
Re: New Pixel 2 XL pictures in some of the old text conversations completely gone
htrobbins
Newbie

Our thought was that when we transferred our old phones to these new ones, it was possible that only a couple of contacts' pictures did not transfer.  

0 Likes
Re: New Pixel 2 XL pictures in some of the old text conversations completely gone
vzw_customer_support
Customer Support

We know how important it is to make sure you don't lose your photos. Do the pictures show as deleted in the stock texting application as well? Have you tried uninstalling and reinstalling Message +? Keep us posted. We're here to help!  BreannaH_VZW

0 Likes