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Should I worry if my brand new Pixel 2 XL only charges to 99%? I am using the charger that came with the phone.
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I want you to be able to fully charge your phone, dandiane. Let's look into this. When did this start? Is there any physical/liquid damage?
ZangY_VZW
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zangy_vzw Thanks for your response. This started day one. There does not appear to be any damage and I did not damage the phone. I love this Pixel 2 XL and have been really happy with it so far. I just worry that something is wrong with the battery if it stops at 99%. I charge the phone at night while I am asleep so I do not see the percentage until 6-7 hours later. Do you think that is the problem ... being plugged in all night?
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I am glad to know that there isn’t any damage to the phone, dandiane. We certainly want you to continue to love the Pixel 2 XL. I don’t believe it is a problem that you are leaving it plugged in all night. I would like for you to run a test on your phone. It is called the Device Health Check. To learn how visit https://www.verizonwireless.com/support/knowledge-base-206364/. Please report back anything you may find that has a red or yellow exclamation point.
TionnaB_VZW
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tionnab_vzw The Device Health Check reveals red exclamation point on Performance and yellow on Battery. The Performance link shows an app that is preventing sleep mode so that is just a battery drain, right? Then the yellow on Battery shows Location services turned on, which again is just battery usage ... and it shows Screen Timeout issues (which I don't understand the issue). My screen timeout is short because I thought that was battery savings. Significance events shows high screen usage ... well yes, I use the phone a lot! The Charger information says charger is good.
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I appreciate you checking that out for us dandiane. I probably would be a little concerned if my phone only charged to 99% too. To clarify, are you using the original charger that came with phone. Which app is showing that it is preventing sleep mode? Have you tired to uninstall that app?
ErinW_VW
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Yes, I am using the original charger. The app preventing sleep mode is Mario Jump and no, I did not uninstall the app. Would that prevent the phone from fully charging?
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You may want to work with Google directly to RMA your phone and get a replacement under warranty.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.