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Pixel 2 screen problems
BarryN850
Newbie

have pre ordered the pixel 2 xl .  Haven't received it yet.  Concerned about screen burning problems and if verizon will ship problem phones

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Re: Pixel 2 screen problems
vzw_customer_support
Customer Support

,

Your safety is always our number one concern. If you have any issues with your Pixel once you receive it, please reach out to our customer service team.

Verizon_Customer_Serivce

Follow us on Twitter @VZWSupport

If my response answered your question please click the *Correct Answer* button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Pixel 2 screen problems
vzw_customer_support
Customer Support

,

Your safety is always our number one concern. If you have any issues with your Pixel once you receive it, please reach out to our customer service team.

Verizon_Customer_Serivce

Follow us on Twitter @VZWSupport

If my response answered your question please click the *Correct Answer* button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Pixel 2 screen problems
AI55
Newbie

I got mine on Monday (10/23).  I picked it up off the counter where it was charging the morning of the 25th and had had a vertical green line.  Everything else works fine.  In those two days it was working I had no drops, nothing out of the ordinary.  The line won't go away with resets, etc...  I spent a bunch of time on a call with VZ CS Wednesday afternoon.  I finally got them to issue a replacement which they said would come Friday (10/27) but today I'm getting the shipping notification that it won't come until Monday (10/30) which is pretty inconvenient for me as I already arranged to be home from work to sign for it on Friday.  I'm pretty disappointed so far in my experience both with the phone and with Verizon.

BadPixel2.JPG

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