Pixel 3 home/back buttons

[Lilek]

My home and back buttons have stopped working on my pixel 3. I've restarted, force rebooted, and factory reset my phone with no changes. Any ideas on how to fix? 

[vzw_customer_support]

We know how important it is to have a working phone. Can you please restart your phone in Safe Mode? Please see this link for the steps to set up Safe Mode: https://www.verizonwireless.com/support/knowledge-base-220010/ . Please let us know if that works.

EllisandraC_VZW