Device: Pixel 6 (Unlocked)
SIM Type: eSIM (this issue occurs with Physical SIM cards as well)
I had the unlocked variant of the Google Pixel 6 for roughly 9 months and have had nothing but issues. Every couple of weeks I run into the same frustrating issue over and over.
Issue: device is unable to recieve SMS and MMS messages. Device is still able to recieve RCS. Sending messages works without issue on SMS, RCS, and MMS
Steps attempted to resolve issue:
The only way I've found to get my phone to start recieving SMS/MMS messages again is to switch between SIM types (i.e. eSIM to physical SIM or vise versa). However, this is only a temporary fix as the issue consistently pops back up in 1-3 weeks.
Things I've noticed seem to trigger this issue:
Side Note: During my previous conversation with support they decided to escalate my case. However, whichever technician was assigned decided to attempt to TEXT ME to ask me if my service was working instead of calling me. Then, after not receiving a response closed the ticket (side not Verizon, if someone is having issue recieving text messages DON'T TRY TO REACH OUT TO THEM VIA TEXT WHEN RESPONDING TO TICKETS, especially when the customer explicitly opted for email notifications for updates on that ticket).
Thank you for going into so much detail in your description, BrendanLynch. From what you have described, there is a good chance that this issue is being caused by the provisioning on your line. In just a moment, you should receive a Private Note from us. Please reply there, so we can start looking further into this issue with you.