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Pixel XL powers off when screen locks
ny_italiano
Newbie
‎03-22-2017 11:57 AM

Brand new XL! Constantly powers off when screen locks unless it is connected to a charger, then I am able to wake phone via screen or fingerprint. Constantly missing calls/texts if I'm not active on my phone and it goes to sleep...phone turns off. I was on 7.1.1 and since upgraded to 7.1.2 beta, but still no luck!

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Re: Pixel XL powers off when screen locks
Ann154
Super User
Super User
‎03-22-2017 12:03 PM

Did the behavior start before or after you installed the beta version of the OS?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Pixel XL powers off when screen locks
ny_italiano
Newbie
‎03-22-2017 12:17 PM

It started before the beta install.

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Re: Pixel XL powers off when screen locks
Ann154
Super User
Super User
‎03-22-2017 12:23 PM

If you need to eventually get a warranty replacement, I would suggest that you go back to the official software before that point in time.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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